Last Updated: 15 January, 2024

Thank you for shopping at, operated by CAPRICORN VIBE LIMITED. We are dedicated to providing you with high-quality email templates for your communication needs. However, if you are not entirely satisfied with your purchase, we’re here to help.


Due to the nature of our products, which are digital email templates, we do not generally offer returns or exchanges unless the item you purchased is defective or not as described.

If you believe you have received a defective or incorrect product, please contact our Customer Support within 14 days of your purchase at To assist you promptly, kindly include your order number, a description of the issue, and any relevant screenshots.


Refunds for digital products will be considered in the following cases:

Defective or Inaccurate Content: If the content you received is materially flawed or inaccurate, and you have contacted our Customer Support within 14 days of purchase, we may issue a refund or offer to replace the content at our discretion.

Duplicate Purchase: If you accidentally purchased the same email template more than once, please contact us within 14 days of purchase, and we will review your case for a refund of the duplicate purchase.

How to Request a Refund

To request a refund, please send an email to with the subject line “Refund Request” and provide the following information:

  • Your full name
  • Order number
  • Reason for the refund request
  • Any relevant details or evidence

We will review your request within 14 business days and respond accordingly. If your refund request is approved, the refund will be processed to the original payment method used during the purchase.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:


Address: 50 Princes Street, Ipswich, England, IP1 1RJ

We reserve the right to update or modify this policy at any time without prior notice, so we encourage you to review this page periodically.

By making a purchase on, you agree to the terms of this Return and Refund Policy.